Privacy Policy

1) Scope & Consent

This Privacy Policy applies to all visitors, registered users, and subscribers using the Platform. By accessing or using the Platform, creating an account, or making a payment, you agree to the collection and use of information as described in this policy.

2) Information We Collect

A) Information You Provide

• Name

• Email address

• Mobile number

• Account/profile preferences

• Information shared through support emails or in-app messages

B) Subscription & Transaction Information

When you purchase a subscription or paid service, we may receive and store limited transaction details such as:

• Order ID / transaction reference ID

• Plan purchased

• Amount paid

• Payment status (success/failed)

• Date and time of payment

C) KYC / Identity Information (Only If Required)

Where applicable and only if required for compliance, verification, or fraud prevention, we may request identity-related details (such as PAN and supporting documents). We do not collect such information unless necessary.

D) Technical / Device Information

We may automatically collect technical information such as device type, IP address, operating system, browser type, app usage data, and logs to maintain security and improve the Platform.

3) Payment Processing (Razorpay)

We use Razorpay as our payment gateway/service provider to process subscription payments on the Platform.

• BossInvestor does not store complete card details, CVV, UPI PIN, or netbanking credentials on its servers.

• Payment processing is handled securely by Razorpay and/or your bank/payment network as per applicable security standards.

• We may store limited payment metadata such as transaction ID, payment status, amount, plan purchased, and timestamps for accounting, reconciliation, customer support, fraud prevention, and compliance purposes.

• In case of refunds, chargebacks, reversals, or disputes, transaction details may be shared with Razorpay and relevant banking/payment partners to resolve the issue.

Razorpay may collect and process information as per their own privacy policy and terms. We encourage you to review Razorpay’s policies for more details.

4) How We Use Your Information

We use your information to:

• Create and manage your BossInvestor account

• Activate and manage subscriptions

• Provide access to research, analytics, tools, alerts, and premium features

• Send transactional communications (receipts, invoices, service updates)

• Provide customer support and resolve complaints

• Improve security, prevent fraud, and maintain platform integrity

• Comply with applicable laws, SEBI regulations, and audit requirements (where applicable)

5) Cookies & Tracking

We may use cookies or similar technologies to support Platform functionality, understand usage, improve performance, and enhance security. You can manage cookie settings through your browser/device settings.

6) Data Sharing & Disclosure

We do not sell your personal data. We may share limited information only when necessary with:

• Payment processors: Razorpay (for payment processing, refunds, chargebacks, reconciliation)

• Service providers: cloud hosting, analytics, email/SMS communication, customer support tools

• Regulatory/statutory authorities: when required by law or valid legal process

• Auditors/professional advisors: under confidentiality obligations

7) Data Security

We implement reasonable security measures such as encryption, access controls, and secure infrastructure to protect your data. However, no method of transmission over the internet is 100% secure.

8) Data Retention

We retain personal data only as long as required for service delivery, legal compliance, dispute resolution, accounting, and regulatory obligations. Certain records may be retained longer as required by law.

9) Your Rights

Subject to applicable laws, you may request access, correction, or deletion of your personal information, or request account closure. To raise a request, email us at [email protected] from your registered email ID.

10) Children’s Privacy

BossInvestor services are intended for individuals above 18 years of age. We do not knowingly collect personal data from minors.

11) Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Platform or other appropriate means. Continued use of the Platform constitutes acceptance of the updated policy.

12) Contact & Grievance Redressal

Company: BOSSINVESTOR ANALYTICS SOLUTIONS PRIVATE LIMITED
Support Email: [email protected]

Compliance Officer: Abhiraj Algat
Email: [email protected]
Registered Address:
C-301, KAASP County,
Kaspate Wasti, Wakad,
Pune – 411057